[{"data":1,"prerenderedAt":147},["ShallowReactive",2],{"guide:en:admin\u002Fidentity-tiers":3},{"id":4,"title":5,"body":6,"description":139,"extension":140,"meta":141,"navigation":142,"path":143,"seo":144,"stem":145,"__hash__":146},"guide_en\u002Fen\u002Fuser\u002Fadmin\u002Fidentity-tiers.md","Identity Tiers",{"type":7,"value":8,"toc":131},"minimark",[9,13,17,22,25,41,48,52,55,59,68,72],[10,11,5],"h1",{"id":12},"identity-tiers",[14,15,16],"p",{},"A person acts in Aptli in one of three ways. Guest links and portal accounts use no licence seat.",[18,19,21],"h2",{"id":20},"guest-links","Guest links",[14,23,24],{},"A guest link is a private web address that gives whoever holds it access to one matter, such as the work order assigned to them, and nothing else. No account or password is involved.",[26,27,28,32,35,38],"ul",{},[29,30,31],"li",{},"Staff send it by email or text message when they assign work to someone outside the organization.",[29,33,34],{},"The person opening it sees the work, its checklist, its status and its messages, and can reply with text and photos.",[29,36,37],{},"It shows only what that person needs: no internal fields, costs or assignees, because a link can be forwarded.",[29,39,40],{},"Staff can replace or revoke it at any time. A revoked link says so when opened.",[14,42,43,47],{},[44,45,46],"strong",{},"Admin › People › Guest links"," lists every live link and revokes any of them.",[18,49,51],{"id":50},"portal-accounts","Portal accounts",[14,53,54],{},"Where your organization runs public service portals, a resident can create a portal account with an email address and a code sent to it. A portal account keeps the person's own requests together across visits and carries a verified email address. A signature captured on a portal form names who signed. A portal account signs in to the portal only.",[18,56,58],{"id":57},"staff-accounts","Staff accounts",[14,60,61,62,67],{},"Employees and anyone working inside the application sign in as staff, with a password or through your organization's single sign-on, and each staff account uses a licence seat. Their roles and admin rights decide what they can see and do. See ",[63,64,66],"a",{"href":65},"\u002Fguide\u002Fadmin\u002Froles","Roles",".",[18,69,71],{"id":70},"choosing-one","Choosing one",[73,74,75,88],"table",{},[76,77,78],"thead",{},[79,80,81,85],"tr",{},[82,83,84],"th",{},"Situation",[82,86,87],{},"Tier",[89,90,91,100,108,116,123],"tbody",{},[79,92,93,97],{},[94,95,96],"td",{},"A contractor completes one assigned work order",[94,98,99],{},"Guest link",[79,101,102,105],{},[94,103,104],{},"A resident follows the request they sent",[94,106,107],{},"Guest link, sent with the confirmation",[79,109,110,113],{},[94,111,112],{},"A resident sends requests often and wants their history",[94,114,115],{},"Portal account",[79,117,118,121],{},[94,119,120],{},"Someone signs a form",[94,122,115],{},[79,124,125,128],{},[94,126,127],{},"An employee, dispatcher or reviewer",[94,129,130],{},"Staff account",{"title":132,"searchDepth":133,"depth":133,"links":134},"",2,[135,136,137,138],{"id":20,"depth":133,"text":21},{"id":50,"depth":133,"text":51},{"id":57,"depth":133,"text":58},{"id":70,"depth":133,"text":71},"The three ways a person can act in Aptli: a guest link for one record, a portal account, and a staff account that uses a licence seat.","md",{},true,"\u002Fen\u002Fuser\u002Fadmin\u002Fidentity-tiers",{"title":5,"description":139},"en\u002Fuser\u002Fadmin\u002Fidentity-tiers","rRO6IR7rnrvbXuuulGaaFLmUPdYqK0wFxGYp6awCbkc",1790080284943]