[{"data":1,"prerenderedAt":158},["ShallowReactive",2],{"guide:zh:help-requests":3},{"id":4,"title":5,"body":6,"description":150,"extension":151,"meta":152,"navigation":153,"path":154,"seo":155,"stem":156,"__hash__":157},"guide_zh\u002Fzh\u002Fuser\u002Fhelp-requests\u002Findex.md","求助请求",{"type":7,"value":8,"toc":142},"minimark",[9,12,16,20,28,72,75,78,85,88,120,123,130,133,136,139],[10,11,5],"h1",{"id":5},[13,14,15],"p",{},"求助请求是指在相关记录上提出的问题或疑难。它会随附该记录。无论谁回答，都能看到您当时浏览的内容。",[17,18,19],"h2",{"id":19},"发起求助请求",[13,21,22,23,27],{},"打开该记录，然后点击其 ",[24,25,26],"strong",{},"帮助按钮","。面板将显示在记录旁边，这样您在撰写求助内容时仍可继续阅读该记录。",[29,30,31,38,44,54,60,66],"ul",{},[32,33,34,37],"li",{},[24,35,36],{},"关于","：填写记录名称。Aptli 会根据您打开面板时的记录自动填充此字段。",[32,39,40,43],{},[24,41,42],{},"紧急程度","：低、中、高或关键。",[32,45,46,49,50,53],{},[24,47,48],{},"通知角色","：最多可选择三个角色，其成员应负责回复。针对某个角色的",[24,51,52],{},"关键","请求会向所有在手机上安装了该应用的成员推送通知。",[32,55,56,59],{},[24,57,58],{},"描述","：用您自己的话说明发生了什么。",[32,61,62,65],{},[24,63,64],{},"附件","：截图、签名的授权书或任何其他文件。",[32,67,68,71],{},[24,69,70],{},"通知","：当记录有明确的负责人（例如任务指派对象）时，Aptli 会建议同时通知该负责人。",[13,73,74],{},"每条求助请求都是基于一条记录发起。",[17,76,77],{"id":77},"回复",[13,79,80,81,84],{},"菜单中的",[24,82,83],{},"帮助请求","会列出您发起以及发送到您所担任角色的请求。每张卡片都会显示其状态、紧急程度以及接收该请求的角色。点击标题可打开该请求，阅读相关记录，在讨论线程中回复，并更改其状态。",[13,86,87],{},"请求会经历以下状态：",[29,89,90,96,102,108,114],{},[32,91,92,95],{},[24,93,94],{},"已创建","：已提交，尚未被接手；",[32,97,98,101],{},[24,99,100],{},"处理中","：有人正在处理；",[32,103,104,107],{},[24,105,106],{},"暂缓","：暂缓处理，待后续处理；",[32,109,110,113],{},[24,111,112],{},"无法解决","：已审查，但无法解决；",[32,115,116,119],{},[24,117,118],{},"已解决","：已答复。",[17,121,122],{"id":122},"查找请求",[13,124,125,126,129],{},"在桌面列表中，可按发起人搜索请求。",[24,127,128],{},"筛选器","可按状态缩小范围，并显示发送到您所担任角色的请求。",[13,131,132],{},"勾选请求可批量设置属性或删除它们。这些更改将以计数形式保留在当前设备上，直至您上传。",[13,134,135],{},"在手机端，第一个按钮用于逐个切换状态，其旁边的按钮用于设置排序。",[17,137,138],{"id":138},"分享请求",[13,140,141],{},"请求的分享链接会为任何有权查看的人打开相关记录，此时请求面板已预先展开。",{"title":143,"searchDepth":144,"depth":144,"links":145},"",2,[146,147,148,149],{"id":19,"depth":144,"text":19},{"id":77,"depth":144,"text":77},{"id":122,"depth":144,"text":122},{"id":138,"depth":144,"text":138},"就该记录所涉及的内容寻求帮助，确定其紧急程度及相关责任方，并回应和处理相关请求。","md",{},true,"\u002Fzh\u002Fuser\u002Fhelp-requests",{"title":5,"description":150},"zh\u002Fuser\u002Fhelp-requests\u002Findex","1d0MsOw9S_HuVsWIDaMab310GHKne7z5bukNUD5sdJE",1790080293309]