Notifications

Aptli keeps you informed about your work and your account. Almost every kind of event in the system can reach you on the channel you prefer, and you decide which ones you actually want. A small set of account-security messages always send.

The notification inbox (the bell)

The bell in the top bar is your in-app notification inbox — a running history of what's happened, so nothing is lost just because you missed a push. The count badge is tinted by the most important unread item (red for an error, amber for a warning, and so on), and each entry can expand to a View deep-link that takes you straight to the record.

From the inbox you can Mark all read, delete individual entries or clear them all, and mute the bell if you want quiet for a while. Push notifications that arrived while the app was closed show up here unread the next time you open it.

The channels

A notification only reaches you on a channel when both are true: the event offers that channel, and your preference allows it. Not every event supports every channel.

   An event happens
         │
         ├──►  EMAIL    on by default      ── turn off per item
         ├──►  PUSH     on by default      ── allow once on each device
         └──►  SMS      off by default     ── verify phone + turn on per item

   You receive it only if:  the event offers the channel
                            AND your switch for it is on

Managing your notifications

Open your Profile → Communications. Every kind of message has its own switches:

• Email and Push are opt-out — on until you turn them off.
• SMS is opt-in — off until you turn it on (and verify your phone).

Turning one off stops that specific message on that channel only; it never affects the others.

Following individual records

Beyond the message-type switches, you can watch a specific project, job, work order, or site to get its updates even when you're not otherwise involved. Look for the bell on the record: a bell-with-a-plus means you're not watching it yet — click to subscribe, and it becomes a ringing bell. Click again to unsubscribe. This is how you keep an eye on one campaign or site without opting into every message of that type.

What you can be notified about

You can subscribe to events across every part of the system:

• Work Orders — assigned to you, rescheduled, you were added or removed, completed or cancelled.
• Reports — a report was completed on a work order you created.
• Validations — your report is under review; your report's result (passed / failed / needs revision).
• Jobs — a job's status changed; a job graduated to a new map layer.
• Projects — a project's status changed.
• Map data versions — a version is awaiting your approval; a version you co-own was committed; you were added as a version owner.
• Inventory & Sites — low stock at a site you follow; a summary of flagged transactions; stock dropped off at your site.
• Help Requests — a new request directed at your role; a status change on one you raised or replied to.
• Administration (for admins) — a new access request; a role's permissions changed; app settings changed; license / seat reminders.

   WORK             →  assigned · rescheduled · completed · cancelled
   REPORTS          →  completed · under review · result
   JOBS / PROJECTS  →  status changed · graduated
   MAP VERSIONS     →  awaiting approval · committed · owner added
   INVENTORY        →  low stock · flagged transactions · drop-off
   HELP REQUESTS    →  new for your role · status change
   ADMIN            →  access requests · role/settings changes · seats

Pickups are a special case: an expiring pickup code does not send a push, email, or SMS. It surfaces only through the calendar feed as a dated entry — subscribe to your calendar to see pickup expiry warnings.

Timing

Most notifications are real-time — sent within moments of the event. A few are sent as a once-a-day digest, so you get one summary instead of a stream of messages:

• Project and job status changes
• Site low-stock and flagged-transaction summaries
• License / seat reminders

Acting by reply (reply-to-act)

When your deployment has it enabled, a work order can be dispatched by email or SMS to someone who then acts on it without logging in — by replying to the message. The email carries a short fill-in-the-blanks form; the recipient fills it in and replies, and Aptli files the linked report automatically. The SMS version is shorter — reply DONE with your reference and a note. The reply links are single-use and expire, so they can't be reused or forwarded to act again.

This is aimed at occasional contributors and contractors who shouldn't need an account to close out a task. Full-time field staff use the mobile app instead.

Push notifications

Push notifications appear on your device even when the Aptli tab isn't active — no app-store install required.

1. Open your Profile (top-right menu → Profile, or /m/profile on mobile).
2. Go to Communications and choose Enable Push Notifications.
3. Your browser asks permission — click Allow.
4. You'll see "Push notifications enabled".

You can enable push on as many devices as you like (phone, tablet, desktop); each registers on its own and all of them receive alerts. If a device stops accepting deliveries, Aptli clears it automatically; there's no manual cleanup.

If you previously blocked notifications in your browser, the in-app toggle can't override it. Re-allow them in your browser's site settings (address bar → site settings → notifications → allow).

Calendar feed

Work orders with a due date can flow into your calendar app — Google Calendar, Outlook, Apple Calendar, and most others.

Subscribe once:

1. Open Profile → Calendar Integration and copy your personal calendar feed URL.
2. Add it as a calendar subscription in your app:
   • Google Calendar: Other calendars → Add by URL
   • Outlook: Add calendar → Subscribe from web
   • Apple Calendar: File → New Calendar Subscription
3. Pick a refresh interval (hourly is a good default).

Each entry shows the work order name, its due date/time, and a link back into Aptli:

   Install Fibre Splice — Block C
   Tue 15 Apr · 09:00–17:00
   Work order WO-1042 · Assigned to: Alice Chen
   → opens the work order in Aptli

When a work order is rescheduled, the entry updates on the next refresh instead of duplicating. When one is cancelled, the entry is marked cancelled and most apps strike it through or remove it.

Your calendar feed URL is personal and contains a private token. Don't share it — anyone with the link can see your assigned work orders.

Prefer a one-off? Work-order assignment emails include a calendar attachment you can open to drop that single event straight into your calendar, no subscription needed.

SMS and the STOP reply

SMS is opt-in and depends on your organization having SMS enabled. If you ever reply STOP to an Aptli message, your carrier blocks all further texts from that number at the carrier level — Aptli can't override that, and Aptli does not process inbound SMS keywords itself.

To turn SMS back on:

1. Make sure your phone number is added and verified under Profile → Communications.
2. In the same place, switch the SMS preference back on for the items you want.
3. If you previously replied STOP, the carrier-level block still applies — ask your carrier to unblock the Aptli sender number (your admin can tell you what it is) before SMS will be delivered again.

Always-on account security

These protect your account and can't be turned off:

• Email verification, password reset, and password-changed notices
• Two-factor (2FA) and phone-verification codes
• Sign-in security alerts (failed-login warnings, account lock)
• Account approval and invitations